You have an upset customer with a really thorny problem on your Django-powered website. Your customer used your help ticket system and reported their woe. You’ve done your due diligence and have already checked: The logs from your site show nothing interesting related to the customer’s actions The error tracking system reveals no exceptions from what the customer did The customer’s description doesn’t contain enough info to diagnose the problem fully The experiments in your dev environment have not worked to replicate the problem What can you do?